Policy on Returns and Exchanges

1Pack all the items in the original packing. Items bought as sets must be returned in sets.

2Fill in the return request form attached to the order.

3Attach a copy of the sales check, specify the method of refund (a postal order or a transfer to the bank account).

4Send the parcel to this address:
 8, Nevis Street, Off Mission Road, Benin City, Edo State, Nigeria.

5After you have sent the parcel, please inform us of that by sending an email to [email protected].

ELIGIBILITY OF ITEM RETURNS AND EXCHANGE

Our Return Policy on goods purchased and delivered to our customers is Seven (7) Days and the product shall be in its original sale-able form and condition.

The Seven (7) Days period is to take care of the situation where the customer is not presently available at the time of delivery and the product was received by a proxy on his/her behalf.

However, goods within the warranty period can be returned if there is latent evidence of manufacturer’s defect and it is free from poor, mal-handling, carelessness or non-adherence to the product(s) operating manual and instruction by the customer, In that case, the merchant will assume the responsibility and the customer shall give Plinth Tech a reasonable time to liaise with the merchant for repair or out-right replacement of the product(s) at no extra cost to the buyer.

REQUIREMENTS FOR A VALID RETURN

1. It is within seven (7) days from the delivery date.

2. The item is in NEW condition.

3. The item is in its ORIGINAL packaging, with all accessories intact (including warranty cards, manuals, certificates of authenticity, etc.). Branded electronics and media items (Software, DVDs, Video games) must be unopened with seals intact.

4. If the item came with a free promotional item, then the promotional item must also be returned.

5. It is not a part of the list of exceptions (see below).

6. It is accompanied with a complete RETURN FORM.

Note: We cannot accept returns for defective items after 7 days since delivery. Should you detect any defect with the product and the time frame for returns has elapsed, please contact the manufacturer directly to handle any warranty issues. You can still of course contact us to help you find the right service center.

HOW TO RETURN

1. Send us an Email at [email protected]  or call 08136753456 & 08136995659.. Our Customer Service team will arrange a pick-up.

Please state your order number, the item(s) you would like to return, the reason (see below) and your preference in regards to voucher refund or bank refund. In case of bank refund, thanks for providing your full bank details.

2. Plinth Tech will arrange for retrieval or, in case we do not serve your area directly, we will give you the necessary details to send the item back to us with our logistic partner. The shipping cost will be reimbursed in case your return is valid.

3. Upon arrival in our warehouse, we will conduct a quality check of the item. If a return is invalid then we will notify you and send the item(s) back to you.

4. After this check, we will proceed with the refund.

We cannot accept returns for defective items after 7 days since delivery. Should you detect any defect with the product and the time frame for returns has elapsed, please contact the manufacturer directly to handle any warranty issues. You can still of course contact us to help you find the right service center.