Buyer Safety Centre

Overview

How Plinth Tech is keeping you safe

Buyer Safety Algorithms

Plinth Tech has developed and continuously updates proprietary software algorithms to automatically monitor data for patterns, and quickly detect potential risks and violations.

Community Reporting

We encourage our buyer community to report inappropriate or suspicious activity. To file a report please email [email protected] or visit the Contact Us page.

Trust and Safety Teams

In addition to data-driven algorithms and automated tools, Plinth Tech has a number of teams focused on protecting the integrity of Plinth Tech’s marketplace by proactively investigating, sanctioning, and preventing various types of inappropriate behavior.

Buyer Protection Program

Plinth Tech's 100% Buyer Protection guarantee is among the most robust in e-commerce. If you pre-pay for an eligible item and your order doesn't go as planned, you're 100% protected -- quickly and easily.

Merchant Quality Assurance

In addition to data-driven algorithms and automated tools, Plinth Tech has a number of teams focused on protecting the integrity of Plinth Tech’s marketplace by proactively investigating, sanctioning, and preventing various types of inappropriate behavior.

What you can do to improve your shopping experience on Plinth Tech

Quickly Find Your Preferred Items By Filtering Search Results

Plinth Tech has developed and continuously updates proprietary software algorithms to automatically monitor data for patterns, and quickly detect potential risks and violations.

Inspect Product Details and Ratings & Reviews Before You Buy

Inspecting details & reviews can help prevent surprises and confirm that an item meets your needs. Stronger ratings & reviews indicate safer, more trustworthy sellers.

If You Have Outstanding Questions Or Concerns, Message The Seller Before You Buy

If you have questions/concerns about a product, Plinth Tech makes it easy to contact the seller before you buy -- just click the 'Message Seller' button.

Double-Check the Items In Your Order Before Paying

Before you choose your payment method, take a second to check that your order contains the items and quantities you want.

Double-Check Your Phone Number And Delivery Address Before Paying

Before you choose your payment method, check your contact details to make sure that you can be contacted about your delivery.

Pay When You Checkout To Receive Maximum Protection

When you pay at checkout, Plinth Tech holds your payment (temporarily) before forwarding it to the seller & can protect you 100% if things somehow don't go as planned.

Check Your SMS & Email For Messages About Your Transaction

After you place your order, Plinth Tech will send you an order confirmation by both SMS and email. Check for communications about your order.

If You Chose Cash On Delivery (cOD), Pay Only After You've Received Your Order

If you chose COD, do not pay before your item is delivered. If you're asked to pay before delivery for a POD order, contact Plinth Tech immediately at [email protected].

After Your Order is Delivered, Be Sure to Rate & Review

After your item is delivered, you can help other buyers stay safe and choose the most trustworthy sellers by rating and reviewing your transaction.

What you should know

Not all products on Plinth Tech are sold Plinth Tech

Plinth Tech is a true online marketplace that supports Nigerian entrepreneurs. Supporting 'third-party' sellers means Plinth Tech can offer buyers wider product selection, more choice, increased convenience, and better pricing. To learn more about selling on Plinth Tech, please click here.

Not every order goes perfectly every time, but if things don't go as planned Plinth Tech is here to help

Generally, Plinth Tech sellers have a remarkable track record. Most orders go wonderfully, but selling online may be new for some sellers and despite best efforts mistakes can sometimes happen. In the rare event things don’t go as planned, Plinth Tech has a number of teams working to help make things right. To contact us, email [email protected] 

If you pay online at checkout before delivery, Plinth Tech can offer maximum protection

Paying for your order in advance means that you're covered by our Buyer Protection program. When you pay in advance to Plinth Tech, we hold your payment (temporarily) & don't release it to the seller until you have had a chance to bring up any issues. So when you pre-pay, Plinth Tech can protect you 100% if things somehow don't go as planned. If you choose to Pay on Delivery, the seller, not Plinth Tech, may have your funds and Plinth Tech may be less able to help

Your feedback matters

When you place an order, you trust the seller to deliver a quality product as described and on time. So Plinth Tech makes it easy for you to research both the item and the seller before you buy. You can read the item's description and check how past buyers rated and reviewed the seller and the item. When your order is delivered, we will ask you to rate and review the transaction and over time we remove lower performing sellers to make Plinth Tech safer for you

Frequently Asked Questions

Quickly Find Your Preferred Items By Filtering Search Results

Plinth Tech has developed and continuously updates proprietary software algorithms to automatically monitor data for patterns, and quickly detect potential risks and violations.

Inspect Product Details and Ratings & Reviews Before You Buy

Inspecting details & reviews can help prevent surprises and confirm that an item meets your needs. Stronger ratings & reviews indicate safer, more trustworthy sellers.

If You Have Outstanding Questions Or Concerns, Message The Seller Before You Buy

If you have questions/concerns about a product, Plinth Tech makes it easy to contact the seller before you buy -- just click the 'Message Seller' button.

Can I trust all sellers on Plinth Tech? How do I know which sellers to trust?

Plinth Tech has several processes in place to make sure sellers are safe and worthy of your trust. All sellers go through verification processes and we continuously monitor seller behavior. In addition, you can inspect a seller's ratings and reviews -- stronger ratings & reviews indicate safer, more trustworthy sellers. Finally, our more established sellers can be identified by a "verified premium seller" badge when you search for an item. Plinth Tech regularly updates the list of verified premium sellers to account for changing seller behavior. We take our responsibility to provide a safe marketplace very seriously, but sometimes bad behavior does happen. If you feel that a seller has violated your trust by misrepresenting an item or otherwise acting inappropriately, please contact [email protected].

I appreciate Plinth Tech's efforts on my behalf. What can I do to help?

We thank you for your business and we will continue to make sure Plinth Tech remains the safest and most trusted place to buy and sell online in Nigeria. You can help by:

• paying online at checkout when you place an order (so we can offer you maximum protection, and help delivery couriers spend more time delivering and less time with cash/POS issues on delivery)

• making sure you are available by phone and in person to accept your delivery (so you and other members of our buyer community get orders delivered more quickly)

• providing honest ratings & reviews for all of your items after delivery (so you and other members of our buyer community have more information about items and sellers)

• interacting with us on Twitter or Facebook (so we can hear your feedback and suggestions directly)

• referring us to your friends and family (so we can increase the size of our community and help more Nigerians experience safe & secure online shopping)