Frequently asked questions

FAQ frequently asked questions special blue banner background - Crosslin

Q: What is your Return Policy?

A: For more information about our return policy, please click on our Return Policy page to read our terms and agreements on our return policy

Q: Why have I not received my products yet?

A: Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an email informing you about the delay along with the new expected delivery date. But mostly small ordered item gets to you within 2-3 working days while heavy items takes 5-7 working days.

Q: How do you charge for shipping?

A: A charge is applied based on your order weight and your shipping address for deliveries outside Benin City. Deliveries in Benin City attracts a ₦800 delivery charge for our standard shipping.

Q: Do you have an office address?

A: Yes we do. Our corporate office is located at  No 8, Navis Street, Off Mission Road, Benin City, Edo State, Nigeria.

However since we are online store, once we receive your order, we will deliver it to your doorstep.

Q: What should I do if I find my package opened or tampered with upon delivery?

A: Please do not accept an open or tampered package. Report this concern by contacting us on 08136753456 or send us an email at  with your order details and we will look at it immediately and get back to you.

Q: Can I pick up my item instead of having it delivered?

A: Plinth Tech offers delivery services because we want our customers to enjoy their convenience. But of course you can pick up your items at the above address and as well give us a call on this line 08136753456  /08136995659.

Q: Can you deliver to me anywhere in Nigeria?

A: Yes, Plinth Tech delivers products to customers anywhere in Nigeria, We have a partnership with Logistics Company for deliveries in and outside Benin City.

Q: How do I track my Order?

A: We will send you an email when your order is shipped. You can also send an email to us / to enable us provide you with adequate updates on the status of your order. your can also track your the status of your order on our online shop.

Q: I can’t finish my order-what should I do?

A: We are very sorry that you are experiencing issues when trying to place an order.

We thrive to provide a great user experience in our web-shop but should you come across any obstacle when trying to order, please do not hesitate to contact us, we are always ready to help.

Q: I need technical advice

A: Besides our entire product range, our Online Shop also provides detailed product descriptions, and a full list of tech specs.

Also shown: product reviews submitted by customers that contain plenty of useful background information.

And if there are any other questions please do not hesitate to get in touch.

Q: Can you deliver to me anywhere in Nigeria?

A: Plinth Tech has not gotten a current Account, we working to rectify that as soon as possible. Uwoghiren is the C.E.O of the company, so you can be rest assured.

Q: Which locations do you accept cash on delivery?

A: Cash on Delivery is accepted only in Benin City, Edo State, Nigeria.

Q:For Bank Deposit/Transfer

A: Walk into any branch of First Bank Plc nationwide and fill in the below Information Account Name: Uwoghiren Monday Omorodion Account Number: 3068320741

Q:Are your prices negotiable?

A: Our prices have already been discounted to make them as competitive as possible. However, for bulk purchases, a reasonable discount will be offered.

Q:Can I change or cancel my order?

A: Want to change or cancel an order?

As long as your order is still pending, no problem at all. Log in to your account, go to My Orders and check the order status. Best to give us a call though, if you want to change your order.

However, if your order has already been processed and is about to be dispatched, changing or canceling your order is no longer possible. What you can do is refuse to accept the delivery at your doorstep. Means the parcel will be returned to us, and we’ll refund any money you’ve already paid.

Q:Do you offer payments by installment?

A: Plinth Tech works hard to fulfill all online shopping needs and yes we accept payments by installment.

Q:How do I make payment?

A: Plinth Tech has several payment options to choose from: Cash on Delivery or prepay via local or international MasterCard, VISA and Interswitch Verve Cards and also payment into the company’s account. When you place your order on our website, these options are displayed and you can choose an option that is suitable for you.

Q:How do I place an order on your website?

A: Once you have found your preferred product, just follow the steps below:

– Select the product, click on ADD TO CART to add the product into your cart.

– Click on view My Cart and checkout tab to complete your order process.

– At checkout, you will need to fill in your personal details and shipping address if you are a new customer.

– Click on proceed to checkout to fill in your billing information and choose your preferred payment options. If you encounter any problems while placing your order, do not hesitate to contact us.

Q:How can i searching for a product?

A: You are currently in our helpdesk section. If you are trying to find a product, please go back to our Online Shop by clicking on the plintech Logo in the left upper corner and use the search bar there.